Is the registration obligatory on your site?

No, we do not demand the registration. However, if you register on our service, you will automatically become the participant of the cumulative discount program and the referral program.

How to make an exchange on your site?

You should choose the exchange direction and fill in an exchange order. Click Exchange button and follow the instructions available on the confirmation panel of the exchange request. If you have any questions during the exchange process, please, contact the operator via online help.

Can I cancel the exchange if I have already paid for the order?

If you have already came across the order you are not able to cancel the exchange. You can make a reverse exchange operation but in this case all fees are covered by the cutomer.

I specified incorrect requisite details. The funds have not come. What should I do?

Unfortunately, can’t refund your funds. The only thing that we can do is to provide the requisite details where the funds were forwarded. Be careful while entering data!

Is it possible to exchange a bigger amount that is indicated on the reserve?

Yes, it is possible. You need to contact the operator via the online help and discuss the details of the exchange within the working hours. We will try to provide our reserves with the necessary means for your operation. You can also leave a request on the site to monitor the reserve. A notification will be sent to your e-mail as soon as we have the amount needed.

Can I send funds directly to your wallet without creating an order?

No, such transactions are prohibited. Funds will be returned to your account and refunded amount will be charged on transaction fees.

What commissions and fees should I pay for your Service?

Our exchange Service include all commissions and fees, including payment systems fees and charges. All additional details will be provided to you during order creation process.