In order to make a p2p-operation using our service, you need to follow the following rules:
1. Select the exchange direction you are interested in and click the Exchange link.
2. Please, fill in the all fields in the opened form. Be sure to include reliable information in all fields. In case of violation of this condition, the service reserves the right to refuse the exchange and return the money paid by the user without all fees for the operation.
Please read the Rules and Security sections and tick the box.
3. After clicking on Exchange, you will see your request for an exchange. If you have noticed an inaccuracy in the requisite details or amount at this stage, please, go back to the previous page and make the necessary adjustments to the requisite details of the exchange application.
4. Please note that the application is fixed at the current exchange rate and is also performed on it if payment was received within 20 minutes after preparation. The application is canceled if payment is not available at the specified time. In the case of payment after this period, the service reserves the right to complete the application for the new exchange rate, who agrees at the time of the client’s request for restoration of the order, or return the funds to the sender, without fees of the payment system. In the case of payment of digital currency by the client, the payment time is the moment of the payment, and not the arrival of the first confirmation.
5. Check your e-mail. There you will see a letter with the details of your application and the secret key of the operation.
6. After that, depending on the direction of the exchange, you will either be redirected to the merchant payment system for payment for automatic and semi-automatic exchanges or ill receive the requisite details where you have to transfer money for manual exchange directions.
7. After receiving the payment, you will receive the request on the currency exchange. Usually it takes 2 to 30 minutes during the working hours. In rare cases, the exchange can take up to 24 hours due to some technical problems.
8. After the completion of the exchange, you will receive a letter with a report on the exchange operation.
9. Operations on the exchange of digital currency occur only after the receiving of the 1st confirmation for Bitcoin and the 2nd confirmation for Ethereum.
10. Transfers in Bitcoin system may permanent in “Unconfirmed Transaction” status for a long time. Most often this happens due to the fact that one of the operations does not process. According to the rules of Bitcoin network such a problematic transfer is attached to another block and then is processed a standard procedure. If this does not happen, the funds are returned to the sender within 1-7 days.
Unfortunately, our exchange service cannot affect the processing speed of such transfers. After being deposited or returned to the sender the situation with the application will be resolved by its completion or cancellation with the return of all monetary obligations of each party if such payment is delayed for a rather long period of time.
11. Any exchange operations may be suspended for additional checks of the Security Service of both our service and the Banks with Payment Systems. The systematic preparation of unpaid applications is regarded as a malicious action towards our service. Access to services may be restricted or prohibited.
12. Payments to cards of Russian banks are made by the method of interbank transfer. The transfer of funds can take from a few seconds to 5 working days. Keep this in mind when exchanging.
13. Given the new conditions for verification of payment by the Qiwi payment system, if the payment is suspended by the Security Service, the application will be canceled. After the payment is made by Qiwi, the application will be restored at the client’s request for chat and executed at the current rate at the time of the request.
14. The Service has the right to request verification of any user and his payment data. The administration has the right to request verification for any identity documents, as well as a photo with a document in hand.
15. The Service reserves the right to suspend the client's exchange operation if it is highly risky or illegal, according to the complaint of the Service partners. After completing the verification procedures, the permitted return of risky crypto assets is carried out in accordance with the service regulations within 24 hours.
IMPORTANT! We do not publish our accounts for funds accept from customers! Exchange is done only via the site! Do not be the subject for the tricks of frauds.
The service prohibits exchanges for accounts of the third parties. We are not responsible for the actions of these individuals after receiving funds from our exchange service. Make operations only with wallets and accounts you have full access to.
If you have any questions at any stage of interaction with our service, please, contact our operator in the online help chat room. He will answer all questions and help you with our service.
The schedule of the service: Round-the-clock.